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Want to make a neon sign
with your name?

Customize Now!

FREQUENTLY ASKED QUESTIONS

When Will My Order Ship?

Orders are usually processed and shipped within 5 working days of purchase.

Do I have a warranty?

Yes! Neon Sister offers quality products and services, all Neon Party products include a two year warranty which covers electrical components in proper use. The solution to a faulty sign will depend on the source of the failure and will be determined by Neon Sister and the purchaser. The warranty on hardwired and installed signs covers Neon Sister from any costs incurred when installing or uninstalling the sign. In the unlikely event that your sign experiences a hypothetical failure, we will require photos and video for diagnosis and may require that the sign be returned to us for replacement or repair.

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why can't I Track My Order On The Website?

Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.