By placing an order, You confirm that You have read, understood and accepted these following policy.

Cancellation

We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at  dany@neonsister.com as long as it has not been shipped.

Return or Resend

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

You have two options:

1 .Return: 

If returns are due to consumer reasons, the consumer is responsible for the shipping fee, and the specific cost depends on the courier company you choose.

If the received goods are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping fee for this reason.

To process your return, we require a receipt or proof of purchase. Please contact our support team at dany@neonsister.com for more information. Items that do not meet the above criteria will be deemed ineligible for return.

2.Resend:

if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.

If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.