Awesome company. This is my second order. Very impressed!
CN custom sign (Toni）
This is a custom-made product and includes a free dimmer.
- Regular price
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$270.00 - Regular price
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- Sale price
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$270.00
Color: Warm White
Size: 40 inches
Backboard: Cut to Rectangle
Mounting: detachable Wall Mounting Kit
Dimmer and Controller: Standard
Location: Indoor
Couldn't load pickup availability
🚚 Free Shipping – Delivered in 5 to 8 days
🛠 2-Year Warranty – Quality you can trust
📞 24/7 Customer Support – We're here whenever you need us
🔒 100% Secure Checkout – Shop with confidence
What's in the Box?
- Neon Sign – Includes a 6.5-foot transparent cableSafety-Certified Power
- Adapter – Equipped with a sign plug
- Controller & Dimmer – Easily adjust brightnessInstallation
- Hardware – All you need for a smooth installation
Shipping
Shipping Information
Our estimated delivery time depends on several factors, including the destination address, courier transit time, and the time required to process and prepare your order. You can estimate your delivery date by adding the shipping time to the order processing time.
Typically, it takes 1 to 3 business days for us to process your order and assemble the product. Once production is complete, we will select the most suitable courier based on your location, such as FedEx or DHL. Shipping usually takes 4 to 7 days. Therefore, you can expect to receive your order within 5 to 10 days.
Please note that processing times may vary depending on the product. However, once you place an order on our website, we’ll do our best to get it ready for shipment as quickly as possible.
We currently ship to the following countries/regions:
North America: United States, Canada, Mexico
Europe: United Kingdom, Ireland, France, Germany, Czech Republic, Belgium, Denmark, Finland, Italy, Switzerland, Sweden, Spain
Oceania: Australia, New Zealand
Import Duties and Taxes:
For customers in the United States, United Kingdom, and European Union:
We work closely with our logistics partners to provide DDP (Delivered Duty Paid) service, ensuring that all import VAT, duties, and related fees are prepaid before the package is shipped. Once you complete your payment on our website, there will be no additional charges during delivery. Your package will clear customs smoothly and be delivered on time.
For all other international orders (outside the United States, United Kingdom, and European Union):
We do not cover any duties or VAT that may be incurred after the product is shipped. By purchasing our products, you agree that your package may be subject to duties or VAT based on the regulations of your country or region, and any such fees are your responsibility.
Important Notes:
- Any changes to your order may result in delivery delays. The extent of the delay will depend on the nature of the change and the time required to update your order.
- Deliveries to P.O. Boxes and APO/FPO military addresses may fail. We recommend providing a complete and accurate street address.
- While most packages are delivered within the estimated timeframe, actual delivery dates may be affected by flight schedules, weather conditions, and other external factors. Please refer to your tracking information for the most accurate delivery updates.
- If your package hasn’t arrived, or if tracking shows it was delivered but you haven't received it, please contact our customer service team within 15 days of your order date for assistance.
Refund
Thank you for shopping with Neon Sister. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please carefully review the following policy terms.
Order Cancellation:
You can cancel your order within 4 hours of placing it by contacting us via email. Once production or shipping has started, we will not be able to cancel the order directly, but you may contact us for further assistance.
For orders that have not been shipped, we offer modification services. Customers can adjust product designs according to their needs, and we may charge a small symbolic revision fee.
Returns:
Return Period:
You can contact us for a return and refund within 15 days from the date of receipt. We will process your return request within 2 business days. After this period, we will not be able to offer returns or refunds.
Return Conditions:
To be eligible for a return, the product must meet the following conditions:
- The product must be in new, unused condition.
- The product must be in its original packaging.
- A proof of purchase or receipt must be provided.
- A video of the product to be returned must be provided.
- Certain products are non-returnable, including but not limited to:
Promotional or Discounted Items
Promotional or discounted items are non-returnable due to the significant price reduction. Customers should confirm that the product meets their needs before purchasing.
Custom Products
Custom products are made according to the customer's specific requirements, such as size, color, design, or personalization. These products cannot be returned like standard items.
Refunds:
Refund Processing Time:
Once we receive and inspect the returned product to confirm its condition, we will process your refund within 7 business days. The refund will be issued to your original payment method.
Partial Refund:
If the product shows visible signs of damage, wear, or missing parts (not caused by us), we may issue a partial refund.
Return Shipping Costs:
For returns initiated by the customer, the customer is responsible for the return shipping costs. The specific cost will depend on the courier service chosen by the customer. If the product is damaged during return shipping, the customer must contact the courier company for resolution.
For products damaged during shipping by us, customers can choose to refuse the shipment and request a return. In this case, the customer will not be responsible for the return shipping costs.
Return Address:
Please send the product to the following address:
2nd Floor, No. 83, 2nd Road, Gaodong District, Liangwu Gaotou Village, Yuanzhou Town, Boluo County, Huizhou City, Guangdong Province, 516123, China.
Please contact customer service before sending the product back to confirm the return address.
Exchanges:
Exchange Conditions:
If you receive a defective or damaged product, we will exchange it for you. If you require an exchange for the same product, please contact our customer service team. A small symbolic shipping fee may apply.
Contact Us:
If you have any questions, please feel free to contact us at:
Email: info@neonsister.com
We will respond as quickly as possible to assist you.
Mount with Expansion Screws
Hang with Steel Wire
FAQs
Does the sign run on batteries, or does it need to be plugged in?
The sign comes with a standard plug, but if you prefer a battery pack, we can provide one as well.
When will my order be shipped?
Typically, we complete order production within 1 to 3 business days, with shipping taking place no later than the 4th business day.
What shipping methods do you offer?
We collaborate with multiple logistics providers, typically opting for FedEx and DHL. Once your item is shipped, you'll receive a tracking number to monitor the shipping status on the courier's official website.
Do you provide warranties?
Yes, we provide a 2-year warranty for all sold neon signs. During the warranty period, if the neon signs are damaged non-manually, we offer free customer support, repairs, and other solutions. Outside the warranty period, we still offer support, but there may be symbolic charges involved.
Why Choose Us
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Affordable Prices
We offer prices that far surpass the competition.
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High Quality
We deliver top-quality products, backed by the best standards in the industry.
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Easy Installation
Free installation hardware included for an easy setup.
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Free Express Shipping
95% of Signs Delivered Within 10 Days!
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2-Year Warranty
All neon signs come with a 2-year warranty.
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Secure Payments
Your financial safety and privacy are our top priorities.
Customer Reviews
Overall rating: 5 / 5 from 89 reviews.
100% brightness is visible during a sunny day, very bright and it’s great to be able to adjust as the night progresses.
Many many compliments on this sign!! Love the fact that you can adjust brightness for outside gigs too!! Amazing!!
Wonderful experience from start to finish! The order arrived in perfect condition and much quicker than expected. 10/10 would recommend to anyone who needs a custom neon sign.
The neon sister were excellent to work with! The sign is beautiful and light weight. Is was safely boxed and shipped out, received it quickly after it was shipped! Definitely recommend and would order again!
This sign is fabulous! It was a custom order that I needed for a specific date. Production was incredibly fast and the sign arrived 10 days early. It’s so well made and exactly as shown in the preview I was sent. It’s awesome!
Bought for my granddaughter's 13th birthday - she LOVED it!!! Seems to be good quality.
LOVE LOVE LOVE IT!!!!! Got it super quick, and exactly what I wanted
She loves it. It’s perfect right down to the ultra sleek hanging stuff you included and the remote control. Thank you for changing it to my request For a small fee. Your customer service is the best, very good communications and response time. I wish you the best of luck and will refer you to any one interested in a great product!
Highly recommend Neon Sister! From the customer experience to product quality, I'm very impressed. They went above and beyond to get me my sign on time and I'm extremely happy with the product and quality. We will be buying more from Neon Sister!
Beautifully made! It was exactly what I was looking for.
Great sign, easy to use and customer service was great
Outstanding Customer Service and Fast Shipping! I was able to communicate with the seller via email with no problem. We ordered a 49” x 9” sign that came with Excellent quality packaging. The sign looks better than expected, we will post another review with pictures when the sign is installed in place. Thank You, Sarah’s Place
The neon sign was perfect for my daughter’s treatment room.
Great job guys, sign is FANTASTIC!! A++
Our teen loves her new sign!! Great quality and fast shipping!
Perfect welcome to the world for our new baby boy! Great quality and we love it!
Our granddaughter got a big girl room makeover and this was our contribution. She LOVES it! It looks even better IRL. Packaging was great and it was easy to hang.
I really enjoyed my neon sign!! 5 star!!
Great job perfect good quality and Craftsmanship thank you so much my granddaughter is going to love it.
Fast shipping, great quality product. Came exactly as was pictured!
My LED sign is very bright, very precise, and very professionally done!!! It looks amazing I absolutely love it!!! It even came with a remote to control the brightness, on/off, and flashing effects. Very friendly staff also, they were able to customize the wiring to work from a DC power source (car battery) and they even included a car cigarette lighter plug and wall outlet plug and converter just in case I needed it. They’re communication was excellent in making sure I receive what I exactly wanted. Cost was also very reasonable, and shipping was super fast!!! Couldn’t be happier with the product and staff, would definitely do business with NEON SISTER again. Thank you so much.
The quality is top-notch, and it arrived really fast.
The seller did an awesome job, and my sign arrived super fast!
It completely met my requirements. I received it in less than a week.
I would give 6 stars if I could
Very happy and plan to order again.
The item turned out absolutely perfect. They created a mock-up for my approval before finalizing the design, and it looks exactly as we discussed. It was such a pleasure working with this company.
It's really amazing, it completely exceeded my expectations, and I'm so happy to have it.
It's worth it. Good quality
I absolutely love it! Customer service was amazing and shipping was fast.
A great choice at an affordable price.
It looks absolutely stunning and has surpassed my expectations.
In just a few days, my package arrived. They deliver fast!
This is exactly the sign I was looking for, thanks a lot!
Wow, can't believe the price on this! Exactly the sign I've been looking for, haha!
Haha, it sure does whet the appetite!
I gotta say, this neon sign is exactly what I've been wanting.
I love it. Super fast delivery and well-packaged.
Fast delivery and very patient service.